About the founder Alessia Dräger
With over 20 years of international experience in high-end, service-oriented industries, Alessia Dräger knows what truly matters. Born and raised in Berlin, she began her career as a flight attendant with Air Berlin in 2011, quickly discovering her passion for exceptional service. In 2012, a friend introduced her to the world of business aviation, where she found her true calling. Since then, she has pursued her profession with unwavering passion and dedication, delighting countless passengers along the way. Now, she is committed to sharing her expertise and helping others master the art of exceptional service
✔ Practical & Tailored – Proven methods that can be applied directly in daily operations.
✔ People at the Core – Excellent service starts with a strong team.
✔ Sustainable Excellence – Long-term quality enhancement instead of short-term fixes.
✔ Hands-on Expertise – Industry knowledge for first-class service quality.
Our Mission
The Signature Service Academy has made it its mission to optimize service quality in the business aviation and hospitality sectors. With in-depth expertise and practical training, Alessia Dräger takes participants to the next level.
Let´s take off together!
Take advantage of the opportunity to sustainably improve service in your company. Sign up for a training session and set new standards in service quality!
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